Terms of service

TERMS OF USE AND CONDITIONS OF SALE

OVERVIEW

IMPORTANT – PLEASE CAREFULLY READ AND UNDERSTAND THESE TERMS OF USE AND CONDITIONS OF SALE (“TERMS” OR “AGREEMENT”) BEFORE ACCESSING, USING, OR PLACING AN ORDER THROUGH OUR WEBSITE. THESE TERMS CONTAIN DISCLAIMERS OF WARRANTIES AND LIMITATIONS OF LIABILITIES. THESE TERMS FORM AN ESSENTIAL BASIS OF OUR AGREEMENT. PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.

IMPORTANT DISCLOSURE: USE OF CERTAIN SARONYA PRODUCTS

IT IS ESSENTIAL FOR INDIVIDUALS TO PRIORITIZE THEIR PERSONAL SAFETY AND ALWAYS FOLLOW THE INSTRUCTIONS WHEN USING OUR PRODUCTS. SARONYA SHALL NOT BE HELD LIABLE FOR ANY DAMAGES, INJURIES, OR LOSSES RESULTING FROM YOUR MISUSE OF ANY OF OUR PRODUCTS. USERS ASSUME FULL RESPONSIBILITY FOR THEIR SAFETY AND THE OUTCOMES OF ANY SITUATIONS IN WHICH OUR PRODUCTS ARE EMPLOYED. BY USING ANY OF OUR PRODUCTS, YOU ACKNOWLEDGE AND ASSUME THE INHERENT RISKS OF SUCH PRODUCTS AS SET FORTH IN THEIR USER INSTRUCTIONS. SEE OTHER LIMITATIONS OF LIABILITY SET FORTH IN THIS AGREEMENT.

Your use of the SARONYA website, including any sub-domains thereof, affiliated websites, and mobile applications (collectively, the “Website”), which are owned and maintained by SARONYA (“SARONYA,” “we,” “our,” “us”), are governed by the policies, terms, and conditions set forth below.

Please read them carefully. We offer the Website, including all information, tools, products, and services available from the Website to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By accessing, using, or placing an order over the Website, you agree to the terms set forth herein. If you do not agree to these terms and conditions in their entirety, you are not authorized to use the Website in any manner or form whatsoever.

You can review the most current version of the Terms at any time on the SARONYA Website. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes. YOUR CONTINUED USE OF OR ACCESS TO THE WEBSITE FOLLOWING THE POSTING OF ANY CHANGES CONSTITUTES BINDING ACCEPTANCE OF THOSE CHANGES.

TABLE OF CONTENTS

  1. Website Use

  2. Privacy & Security Disclosure

  3. General Conditions and Website User Conduct Restrictions

  4. Products Sold for Personal Use Only

  5. No Medical Advice, and the Accuracy, Completeness, and Timeliness of Information

  6. Modifications to the Website and Prices

  7. Payment; Subscription Billing

  8. Order Placement and Acceptance

  9. Shipping

  10. Delivery Confirmation

  11. Returns and Refunds

  12. Social Media

  13. Disclaimer of Warranties

  14. Disclaimer of Liabilities

  15. Dispute Resolution

  16. Indemnification

  17. Third-Party Websites and Links

  18. Testimonials, Reviews, and Other Submissions

  19. Digital Millennium Copyright Act Notice; Intellectual Property Rights

  20. Electronic Communications

  21. Assignment

  22. No Waiver

  23. Severability

  24. Termination

  25. Entire Agreement

  26. Questions or Additional Information

TERMS OF SALE

1. WEBSITE USE

By using the Website and agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence.

If you use the Website, you affirm that you have the legal capacity to enter into a binding contract with SARONYA, have read this Agreement, and understand and agree to its terms.

2. PRIVACY & SECURITY DISCLOSURE

Our Privacy Policy may be viewed on the SARONYA Website. The Privacy Policy is incorporated into these Terms by reference and constitutes a part of these Terms.

3. GENERAL CONDITIONS AND WEBSITE USER CONDUCT RESTRICTIONS

All aspects of our Website are protected by applicable copyright, trademark, and other intellectual property laws. You do not acquire any ownership or other rights by downloading or using the Website or any material on it.

You agree not to use or attempt to use the Website or any products or services in any unlawful manner or for any unlawful purpose.

You further agree not to commit any unlawful act or attempt to commit any unlawful act on or through the Website, including, but not limited to:

  1. hacking and other digital or physical attacks on the Website;

  2. publishing abusive, vulgar, obscene, or defamatory material;

  3. soliciting others to perform or participate in any unlawful acts;

  4. violating any applicable regulations, rules, laws, or local ordinances;

  5. infringing upon or violating our intellectual property rights or the intellectual property rights of others;

  6. harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;

  7. submitting false or misleading information;

  8. uploading or transmitting viruses or any other type of malicious code that will or may affect the functionality or operation of the Website;

  9. collecting or tracking the personal information of others;

  10. interfering with or circumventing the security features of the Website; or

  11. committing any other unlawful act.

SARONYA reserves the right to terminate your access to the Website or any of its services if it determines that you:

  1. do not comply with these Terms;

  2. provide false, inaccurate, or incomplete information;

  3. engage in any conduct that would otherwise harm SARONYA’s rights or interests in its Website, services, or other property; or

  4. for any other reason permitted by applicable law.

SARONYA may take any other actions necessary in this regard or seek any remedies permitted by law.

4. PRODUCTS SOLD FOR PERSONAL USE ONLY

You further agree that any products or services you purchase from SARONYA on or through the Website will be used for your personal, non-commercial use.

You agree that you will not resell, redistribute, modify, or export any product that you order from the Website except where expressly permitted by SARONYA or applicable law.

Resale of our products outside of authorized channels can result in the product becoming materially different, which may affect safety, efficacy, or the ability to honor warranties or guarantees.

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

5. NO MEDICAL ADVICE AND THE ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

The material on the Website is provided for general informational purposes only and is not intended as medical advice or as a substitute for seeking advice from a qualified healthcare provider.

You should consult an appropriate healthcare professional before using any information provided on the SARONYA Website where appropriate.

While we endeavor to provide accurate and current information on our Website, there may be information on our Website that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Website or on any related website is inaccurate at any time without prior notice, including after you have submitted your order.

We have made every effort to display as accurately as possible the colors and images of our products that appear on the Website. We cannot guarantee that your computer monitor's display of any color will be accurate.

This Website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only.

We reserve the right to modify the contents of this Website at any time, but we have no obligation to update any information on our Website. You agree that it is your responsibility to monitor changes to our Website.

SARONYA does not make any guarantee that you will accomplish specific health, skincare, or wellness results. Your results may vary depending upon a variety of factors unique to you.

6. MODIFICATIONS TO THE WEBSITE AND PRICES

We reserve the right to modify or discontinue access to the Website, or any part or content thereof, without notice at any time.

We shall not be liable to you or to any third party for any modification, suspension, or discontinuance of access to the Website.

Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and are subject to refund, return, or exchange only according to our Return and Refund policies or your order confirmation.

All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.

Any offer for any product or service made on this Website is void where prohibited by applicable law.

7. PAYMENT; SUBSCRIPTION BILLING

All charges will be displayed in the currency indicated at checkout.

By submitting payment information to us, you represent and agree that:

  1. you are fully authorized to use that card or account;

  2. all payment information provided is complete and accurate;

  3. you will be responsible for any payment card fees applicable to your transaction; and

  4. sufficient funds exist to pay us the amount due.

We and our third-party payment service providers may request, and we may receive, updated payment information from your payment provider, such as updated card numbers and expiration date information.

If such updated information is provided to us and our third-party payment service providers, we may update your account information accordingly.

We are not responsible for any fees or charges that your bank or payment card issuer may apply.

If your bank or payment card issuer reverses a charge, we may contact you regarding payment and seek payment by another lawful method.

If you sign up for one or more of our subscriptions, the payment method provided at checkout may be billed according to the subscription terms you agreed to, unless you cancel the subscription in accordance with the applicable cancellation terms.

8. ORDER PLACEMENT AND ACCEPTANCE

Your electronic order confirmation, or any form of confirmation, does not necessarily signify our acceptance of your order.

We reserve the right to accept or deny shipment to anyone for any reason permitted by applicable law.

In the event we deny your order, you will receive a refund to your original form of payment where applicable.

You understand and agree that we will not be liable for losses or damages that may result from our refusal to provide a product or service where such refusal is permitted by law.

We reserve the right to require additional information before processing any order.

9. SHIPPING

SARONYA ships orders to the destinations indicated on the Website and/or available at checkout.

Orders are processed according to the shipping information presented at the time of purchase.

Delivery times may vary based on product availability, destination, carrier, customs procedures, weather, and other circumstances outside our control.

Accurate shipping address and contact information are required.

We are not responsible for late or missing shipments caused by incorrect or incomplete shipping information provided by the customer.

If you discover that you have made a mistake with your order after it has been submitted, please contact SARONYA Customer Support immediately.

You must contact us as soon as possible in order to request a modification or cancellation of your pending order. However, we cannot guarantee that we will be able to amend or cancel an order after it has been processed or shipped.

10. DELIVERY CONFIRMATION

Because many circumstances may occur at your delivery address that are beyond our control, you agree that delivery confirmation provided by the carrier may serve as proof of delivery, where permitted by applicable law.

11. RETURNS AND REFUNDS

SARONYA wants you to be satisfied with your experience with us.

If you receive the wrong item or if your product arrives damaged or defective, please refer to our Return and Refund Policy for information about how to return a product or request a refund.

Returns and refunds are subject to the applicable Return and Refund Policy published by SARONYA.

Where applicable, all sales may become final after the applicable return period has expired.

Once a returned product is received, processing of the refund may take additional business days.

Once a refund has been processed, the time required for the amount to appear in your account may depend on your bank or payment provider.

12. SOCIAL MEDIA

This section applies to everyone who interacts with our social media presence, including comment sections, feeds, and other elements of social media presence viewable on Facebook, Instagram, YouTube, Pinterest, TikTok, or other external third-party social media platforms we may use (“Social Media Presence”).

The sites and platforms that host our Social Media Presence are not controlled by us and therefore have their own privacy policies and terms of use.

The comments and opinions expressed by users on social media are theirs alone and do not necessarily reflect the opinions of SARONYA.

SARONYA has no obligation to monitor or remove user comments except where required by applicable law or platform rules.

If you see an offensive or inappropriate post or comment on our Social Media Presence, you should report it to the operator of the applicable site or platform using the procedures they have established for that purpose.

13. DISCLAIMER OF WARRANTIES

EXCEPT WHERE PROHIBITED BY LAW, THIS WEBSITE AND PRODUCTS PROVIDED THROUGH IT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

WE MAKE NO REPRESENTATIONS OR WARRANTIES AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, AVAILABILITY, ACCURACY, OR COMPLETENESS OF ANY INFORMATION ON THIS WEBSITE.

WE DO NOT REPRESENT OR WARRANT THAT OUR PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED THROUGH THE WEBSITE WILL MEET YOUR INDIVIDUAL REQUIREMENTS OR EXPECTATIONS.

WE ALSO DO NOT REPRESENT OR WARRANT THAT THE WEBSITE OR THE SERVERS THAT MAKE THE WEBSITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

14. DISCLAIMER OF LIABILITIES

EXCEPT WHERE PROHIBITED BY LAW, SARONYA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, INDEPENDENT CONTRACTORS, AND AGENTS SHALL NOT BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL, OR OTHER DAMAGES ARISING FROM OR RELATED TO THESE TERMS, THE PRIVACY POLICY, THE PRODUCTS, OR YOUR USE OR ATTEMPTED USE OF THE WEBSITE OR ANY PRODUCT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

THIS INCLUDES, WITHOUT LIMITATION, LOSS OF USE, LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR COST OF PROCUREMENT OF SUBSTITUTE SERVICES OR PRODUCTS.

THIS APPLIES REGARDLESS OF THE THEORY OF LIABILITY, INCLUDING BREACH OF CONTRACT, TORT, NEGLIGENCE, WARRANTY, OR OTHERWISE, EXCEPT WHERE SUCH LIMITATION IS PROHIBITED BY APPLICABLE LAW.

15. DISPUTE RESOLUTION

Any disputes arising from or relating to these Terms, the SARONYA Website, products, services, advertising, or other interactions with SARONYA shall be handled in accordance with applicable law and the dispute-resolution procedures applicable to the customer's transaction and place of residence.

Nothing in these Terms is intended to limit any mandatory rights or protections provided to consumers under applicable law.

16. INDEMNIFICATION

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless SARONYA, its affiliates, partners, officers, directors, agents, representatives, contractors, licensors, service providers, subcontractors, suppliers, and employees from and against claims, actions, losses, liabilities, damages, expenses, demands, and costs arising out of or related to:

  1. your breach of these Terms;

  2. your breach of any representations or warranties in this Agreement; or

  3. your violation of any law or the rights of a third party.

17. THIRD-PARTY WEBSITES AND LINKS

Our Website may include materials from third parties or links to third-party websites.

SARONYA is not responsible for third-party materials or websites and is not responsible for harm or damages related to the purchase or use of goods, services, resources, content, or other transactions made in connection with third-party websites.

Please review the applicable third party’s policies and practices before engaging in any transaction.

Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the applicable third party.

18. TESTIMONIALS, REVIEWS, AND OTHER SUBMISSIONS

SARONYA is pleased to hear from users and customers and welcomes comments regarding our services and products.

You agree that anything you voluntarily submit or post to the Website and/or provide to us, including photographs, testimonials, ideas, questions, reviews, comments, and suggestions (“Submissions”), may be treated as non-confidential and non-proprietary, subject to applicable law and our Privacy Policy.

You agree that any Submission you provide is true and accurate in all material respects and does not infringe or interfere with the intellectual property rights of any third party.

Where permitted by law and with any required consent, SARONYA may use Submissions for marketing, advertising, promotional, or other business purposes.

Testimonials and reviews represent the experiences of the individuals who provide them and do not necessarily represent the experience that every customer will have.

19. INTELLECTUAL PROPERTY RIGHTS

A. Intellectual Property Rights and License

The audio and video materials, images, photographs, articles, opinions, text, graphics, illustrations, logos, layouts, compilations, designs, interfaces, digital downloads, software, data compilations, and other content associated with the Website (“Content”) are owned or licensed by SARONYA or authorized third parties and are protected by applicable intellectual property laws.

You must comply with all applicable copyright, trademark, and other legal notices or restrictions.

You shall not remove or alter any copyright, trademark, or other legal notices marked on the Content.

As between you and SARONYA, SARONYA retains all right, title, and interest in and to the Website and the Content.

Except as expressly set forth in these Terms or expressly granted to you in writing by SARONYA, no rights are granted to you.

You are permitted to access and view the Content for personal, non-commercial purposes in accordance with these Terms.

Except as expressly authorized by SARONYA in writing, you may not download, reproduce, distribute, modify, sell, rent, lease, transmit, display, perform, license, sublicense, or otherwise exploit any part of the Website or Content.

B. Copyright

The copyright in materials provided on the Website is owned by SARONYA or its applicable licensors.

Except as expressly stated herein, none of the material contained on the Website may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form or by any means without prior written consent from SARONYA or the applicable rights holder.

Unauthorized use of material contained on the Website may violate applicable copyright, trademark, privacy, and other laws.

C. Trademarks

The trademarks, service marks, logos, trade names, and other brand elements used and displayed on the Website are owned by or licensed to SARONYA.

Nothing on the Website shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any SARONYA trademark without prior written consent from SARONYA.

The SARONYA name, logo, and trademarks may not be used in advertising, publicity, or other materials without prior written consent.

20. ELECTRONIC COMMUNICATIONS

You agree that SARONYA may communicate electronically with you.

Electronic communications, notices, disclosures, agreements, and other communications that we provide to you electronically may constitute communications in writing, subject to applicable law.

You agree that electronic communications may be used for order confirmations, shipping updates, customer service communications, account information, and other communications related to your use of the Website.

21. ASSIGNMENT

You may not assign any of your rights under these Terms without our prior written consent, where such consent is required by applicable law.

SARONYA may transfer or assign its contractual rights and obligations pursuant to these Terms where permitted by applicable law, including in connection with a merger, sale of assets, restructuring, or other transfer of business.

22. NO WAIVER

No waiver by SARONYA of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of that term or condition or a waiver of any other term or condition.

Any failure by SARONYA to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

23. SEVERABILITY

In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nevertheless be enforced to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed severed from these Terms, and such determination shall not affect the validity and enforceability of the remaining provisions.

24. TERMINATION

SARONYA may terminate or suspend your access to the Website where permitted by applicable law if you violate these Terms or engage in conduct that may harm SARONYA, its Website, customers, or other users.

Any provisions that by their nature should survive termination shall continue to apply after termination, including provisions relating to intellectual property, disclaimers, limitations of liability, indemnification, and other applicable obligations.

25. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies or operating rules posted by SARONYA on the Website, constitute the entire agreement and understanding between you and SARONYA concerning your use of the Website and purchase of products.

These Terms supersede any prior or contemporaneous agreements relating to the same subject matter, except where otherwise required by applicable law.

26. QUESTIONS OR ADDITIONAL INFORMATION

Please contact SARONYA Customer Support if you have any questions concerning your purchase, these Terms, or any other matter relating to your use of the Website.

Additional information can be located on the SARONYA Website.

SARONYA

Email: support@saronya.com

Website: www.saronya.com