SHIPPING POLICY

At SARONYA, our goal is to provide you with reliable and convenient shipping options. We work to ensure that every order is processed carefully and delivered as efficiently as possible.

PROCESSING TIME

Once confirmed, your order will take 1–2 business days to process, regardless of the shipping option selected at checkout.

We ship Monday through Friday, excluding weekends and holidays. Please allow up to 2 business days for processing.

You will receive a confirmation email with a tracking link once your order has shipped. Please allow up to 48 hours for tracking information to become available after receiving the shipping confirmation.

SARONYA cannot be held responsible for delays caused by the shipping company or other circumstances outside of our control.

DELIVERY TIME

Estimated delivery times:

USA: 7–9 business days
Canada: 7–9 business days

Please note that these are estimates only. Orders may arrive before or after the expected timeframe.

Orders may take longer due to delays from the courier service, customs, weather, holidays, or other circumstances outside of our control.

If you have not received your order after the expected delivery timeframe, please contact SARONYA Customer Support with your order number so we can check the status of your shipment.

WHAT DOES SHIPPING COST?

We offer free premium shipping to our customers.

Where available, this shipping service includes protection in case of theft, loss, or damage to the package, subject to the applicable carrier terms.

CAN I TRACK MY PACKAGE?

As soon as your order has been shipped, you will receive a tracking number by email.

Please allow up to 48 hours for the tracking information to become active.

If you have not received your tracking number, please contact SARONYA Customer Support.

You may track your order using the tracking link provided in your shipping confirmation email.

MY PACKAGE WAS NOT DELIVERED WITHIN THE STATED DELIVERY TIME. WHAT NEXT?

If your package has not arrived within the estimated delivery timeframe, please contact SARONYA Customer Support within 21 days of the expected delivery date.

Please provide your order number so we can contact the carrier or check the available tracking information.

If you contact us after 21 days, we may not be able to track or investigate the shipment.

I ENTERED AN INCORRECT ADDRESS OR WOULD LIKE TO CANCEL MY ORDER. WHAT NEXT?

If you entered an incorrect shipping address or would like to cancel your order, please contact SARONYA Customer Support within 24 hours of placing your order.

We will review your request and assist you accordingly.

Please note that we cannot guarantee that an order can be modified or cancelled once it has been processed or shipped.

MY PRODUCT IS DAMAGED. WHAT NEXT?

If your product arrives damaged or defective, please contact SARONYA Customer Support within 30 days of receiving your order.

Please include your order number and, where applicable, photographs showing the condition of the product and packaging.

SARONYA will review the request and, where applicable, arrange a replacement or other appropriate resolution in accordance with our Return and Refund Policy.

SARONYA Customer Support
Email: support@saronya.com