Refund policy

At SARONYA, your satisfaction is our priority. If you are not completely satisfied with your purchase and wish to return it, please review the guidelines below.

Right of Withdrawal for Consumers

Returns are accepted if:

  • The package is sealed, unopened, and in its original packaging.
  • The return is requested within 30 days from the delivery date.
  • The return shipment includes Track & Trace, as we cannot be responsible for parcels lost in transit.
  • The package clearly includes your name and order number to ensure smooth processing.
  • The product is returned in suitable condition and properly packaged.

What Is Not Eligible for a Refund

Refunds cannot be issued for:

  • Products that have been opened or used, where hygiene considerations apply.
  • Packages that are lost in transit.
  • Products returned in poor condition due to inadequate packaging.
  • Return shipping costs, which are the responsibility of the customer.

How to Return Your Order

  1. Check that your order meets the return requirements above.
  2. Contact our customer service team to request a return.
  3. Our support team will review your request and provide the necessary return instructions.
  4. Once approved, send the product according to the instructions provided.

Please contact customer service before sending any return so that we can provide the correct return information.

Exclusion of the Right of Withdrawal

Unless otherwise agreed, the right of withdrawal does not apply to sealed goods that are not suitable for return for hygiene reasons if the seal has been removed after delivery.

Money-Back Guarantee

We want you to feel confident when trying our products. Our money-back guarantee gives you 30 days to try the product.

To request a refund under the guarantee:

  1. Follow the product instructions carefully.
  2. If you are not satisfied with the results, contact our customer support team for assistance.
  3. Our team may provide additional guidance to help you get the most from your product.
  4. If you remain unsatisfied after following the recommended instructions, contact customer service to submit your refund request.

For certain products, we may request photos or other information to help us understand your experience and evaluate your request.

Failure to follow the required steps may result in the refund request being declined.

Cancellation Period

Orders can be cancelled within 1 hour of purchase.

After this period, your order may already have entered our processing or shipping process and may no longer be eligible for cancellation. If you need to cancel an order, please contact customer service as soon as possible.

Shipping Costs & Returns

The customer is responsible for the direct cost of return shipping.

Original shipping charges are generally non-refundable, except where applicable law requires otherwise.

We recommend using a trackable shipping service and, where appropriate, purchasing shipping insurance. We cannot guarantee receipt of returns that are lost during transit.

Any customs duties, import fees, or applicable taxes associated with an order or return are the responsibility of the customer, where applicable.

Consequences of Withdrawal

If you validly withdraw from your purchase, we will refund the payments we have received from you, including the applicable standard delivery costs, except for any additional costs resulting from choosing a more expensive delivery option than the cheapest standard delivery offered.

The refund will be made without undue delay and, where applicable, no later than 30 days from the date we receive your withdrawal notification.

Refunds will generally be made using the same payment method used for the original transaction, unless another method has been expressly agreed upon.

We may withhold the refund until we have received the returned goods or until you provide evidence that the goods have been returned, whichever occurs first.

For any questions regarding returns, refunds, cancellations, or your order, please contact our customer support team.